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تجربه مشتری


Customer Experience


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بهبود سفر مشتری با محتوای مناسب

150,000 تومان

Marketers have witnessed an evolution in content marketing formats. It’s still said that “content is king”, but many marketers are observing growing signs of content fatigue. Even a brilliantly written and beautifully designed white paper must now take its place alongside thousands, even millions of others. Static content is increasingly failing to impress, even if it performs well from an SEO perspective. Marketers are finding that formats that used to work don’t pull audience interest like they once did. The content clutter that is producing content fatigue is causing marketers to innovate with new forms of content, and the common denominator of what works best is engagement. Any content that stimulates engagement with a member of the target audience is far more effective and influential than content that doesn’t. In a study sponsored by ion interactive, we conducted a survey to explore how effectively marketers are using content to influence the buyer’s journey


افزایش نرخ تبدیل کمپین‌ها با درک سفر مشتری

50,000 تومان

Driving increased campaign conversion is the top priority for marketers across all industries and company size. Most marketers rely on campaign elements that performed well historically and input from peers. Campaign conversion improves when the buyer receives the right message and offer at the right time through the right channels. Journey Maps provide the necessary detailed framework to define laser-focused, audience-centric campaigns. This How-To Guide has been designed to help you improve the conversion rate of marketing campaigns by aligning tactics and calls-to-action to customer journey


آیا شما مشتری مدار هستید؟

20,000 تومان

Research indicates that when polled, 80% of your customers will respond that they are very satisfied with your products/company. Makes you feel great, right? Don't be fooled by the common misperception that these customers are indeed loyal and plan to repurchase products, or endorse them to their peers & colleagues. The answers to these two questions are the real drivers of customer-centricity & loyalty. So, How Can You Drive Customer-Centricity


نقشه سفر مشتری

10,000 تومان

نقشه سفر مشتری، نمایش بصری هر گامی است که مشتری هنگام تعامل با برند شما برمی‌دارد. این نقشه می‌تواند یک جدول زمانی ساده از نقاط تماس یا یک نمودار با جزئیات بیشتر باشد. هدف، کمک به شما در درک هر تعامل در طول فرآیند خرید، طراحی تجربیات بهتر و بهبود نتایج است.


ارزیابی بلوغ سازمان در مدیریت تجربه مشتریان

50,000 تومان

از این ابزار برای تحلیل بلوغ مدیریت تجربه مشتری (CEM) در سازمان خود استفاده کنید. این ارزیابی به شما کمک می‌کند نقاط قوت و ضعف خود را شناسایی کرده و راهکارهای بهبود مؤثری اعمال کنید. حالا زمان آن است که تجربه مشتریان خود را بهبود بخشید و رضایت آن‌ها را به حداکثر برسانید!


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